Professional Photography & Videography Services


Whether you’re looking for quick answers or just confused about the process, we can help you out. Check out our most common questions below!

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Frequently Asked Questions

Getting useless content can be very costly, both in dollars and in time. Using stock imagery can make your business look generic. With budget considerations and personalization in mind, Capturely’s assembly line of specialists will collaborate with you and your team to create authentic images and video that showcase and humanize your brand.

What should I wear for my ERAS headshot session?2023-09-15T12:06:44-07:00

It is important to keep your attire as professional as possible. All ERAS candidates are encouraged to wear a navy or charcoal suit jacket, and males must wear a tie. Dark, rich, solid colors are ideal and you should avoid any patterns on ties.

Avoid wearing a white coat or scrubs on your primary application photo as that is strongly discouraged.

Don’t hesitate to consult with a Capturely team member for any additional information and tips.

Are there specific requirements I need to meet for my ERAS Headshot?2023-09-15T12:08:13-07:00

The short answer is yes. However, they are pretty simple. Below is a short list of important considerations.

  • The photo dimensions must be 2.5 x 3.5 inches
  • The file size cannot exceed 100 KB
  • The resolution should be 150 dpi
  • Your face should be centered with a frontal view of your head and shoulders
  • The background should be white or light colored

Capturely’s experienced team has you covered. All you need to do is show up and enjoy your session!

Can I get a friend to take my ERAS headshot for me?2023-09-15T12:09:23-07:00

When it comes to applying for your medical residency, it is vital that you have everything you need to be prepared the right way in order to help you stand out from the crowd. Hiring a professional headshot photographer is crucial to your success. Capturely has the knowledge and expertise necessary to help you put your best face forward.

How important is it to get a proper ERAS Headshot?2023-09-15T12:10:35-07:00

Extremely important! Faculty members will make quick assessments on whether or not you are a serious residency candidate based on the quality of your ERAS headshot. Your submission may be passed over entirely if your photo does not meet the proper requirements.

Can I purchase all the photos taken during my appointment?2023-09-15T12:00:36-07:00

Yes! Your entire gallery is available for and additional purchase of $49.

Can I get my photo on a transparent background?2023-01-23T15:16:53-08:00

Yep! Available upon request.

Can you help me with on-brand, custom backgrounds?2023-02-20T14:45:17-08:00

Our creative team is able to design up to 3 custom backdrops included for free with a purchase of 100 or more sessions. We highly recommend a custom background for anyone looking to align and create credibility for their company brand. Available for $250 upon request.

How do you help my employees take good photos?2023-01-23T15:16:05-08:00

We use highly trained, professional headshot photographers that have experience working with thousands of clients. Each photographer can efficiently guide your employees through a painless headshot experience and have them back at their desk in 15 minutes.

What if I have a new hire that needs new shots?2023-01-23T15:15:37-08:00

Great! Book them directly through our site or call us if you need to add to your pre-purchased bundle package and we’ll get them on the schedule asap.

Do I need a subscription to purchase?2023-02-20T14:43:56-08:00

Headshots are sold as individual sessions or in packages of 25 or more. All sessions codes expire after 1 year from date of purchase.

What software do you use?2023-01-23T15:14:42-08:00

We use the Shutter App for photo capture and Photoshop for color-correction and editing.

Do I need to download an app to participate in a remote photoshoot?2023-01-23T15:12:23-08:00

Yes. You need to download an app to participate in a remote photoshoot.

How can a cellphone photo look like I had it done at a professional photoshoot?2023-09-15T12:01:34-07:00

In the hands of a professional photographer, your phone is capable of taking studio quality headshots. Understanding lighting, your body type and on-camera direction…our team can make your phone sing, making you look like the rockstar you are.

Is Parking Offered?2023-02-15T04:40:12-08:00

In most cases, the answer is yes, but parking availability varies based on location and date; detailed instructions will be provided upon booking, and if you have any questions, you will have a chance to review these details with your pre-production team member before your session.

Does Capturely Offer Photography In My Area?2022-09-07T14:26:06-07:00

Great Question! We are growing our nationwide network of photographers every single day. If you contact us with some basic details (location of shoot, number of people needing images, and approximate date) we will let you know right away.

Do You Deliver Photos to Each Person Individually? Or One Link For The Group?2023-02-15T04:38:53-08:00

We can do both/either. If you prefer each person to have their separate gallery (without the ability to see other people’s photos), then we would create individual galleries. However, if you want access to all team photos together, we will send you one link to a Collection of galleries.

Do You Offer Group Discounts?2022-09-07T14:25:18-07:00

Yes, we do offer volume discounts depending on the size of your group.

How Long Does The Shoot Take?2022-10-04T18:18:20-07:00

The time needed for a photoshoot can be as little as 3 minutes per person and set up time, or we can build in extra time for your team. Call  (855) 639-3297 today so we can find out what works best for you.

Can Your Photographer Come To Us? Or Do We Come To You?2022-10-04T18:19:43-07:00

Yes and Yes – Both options are available. We can arrive at your location and set up a pop-up studio in a small 10 x 10 area. Alternatively, we can also book a meeting room at a nearby location for all your offsite production needs.

How Do I Schedule Headshots for My Company/Team?2022-10-04T18:22:00-07:00

Please call us at (855) 639-3297 or Request A Quote HERE.

How Can I Use Headshots to Increase Employee Engagement?2022-10-03T18:39:40-07:00


What If I Don’t Know How Many People Will Participate in The Headshot Day?2022-10-04T18:23:44-07:00

We can start with the minimum number of people participating and add more time slots as needed.

Do You Offer Group Photo Shoots?2023-02-15T04:42:37-08:00

Our group shots are completed a little differently. We work with our clients to create a digital group composite. This allows us to add or remove individuals from the group shot as needed. We are happy to explain more about how that works, please contact us to get started.

Do You Have a Minimum Required to Come to Us?2022-09-07T14:19:18-07:00

Yes, we do have a minimum of $1,200 in order to schedule a photography session.

How Can I Get A Quote?2022-09-07T14:18:50-07:00

We would love to work with you. Please fill out the form HERE or give us a call at 866-504-5082

My Building Requires All Vendors to Have Insurance. Do You Have Liability Coverage?2023-02-07T06:17:38-08:00

Yes, we are fully insured and work with your risk management department or property management company to get them the information (COI) they need after booking has occurred.

What if Our Company Does Not Have a Style For Our Photos. Can You Create a Guide For Us?2023-02-07T06:11:58-08:00

Yes, our image consultants are great at helping you find a look that works for your brand. If custom creative style guides are desired, we can send you a proposal after a discovery call to understand your business objectives.

Can You Match the Photos In Our Company Style Guide So They Are Consistent With Our Brand?2023-02-07T06:11:04-08:00

We can style match most popular photography. To confirm if it is possible, we will need you to send a sample image to our production team. To get started on a style-match photoshoot, book a consultation by calling (855) 639-3297 or contacting us HERE.

Do you charge per-photo or per-product?2022-10-04T18:32:43-07:00

We charge per photo. This means if you have two products and you want 3 photos each, you will be charged for a total of 6 photos.

How do I pay?2022-09-07T14:14:34-07:00

We accept checks and all major credit cards.

Can I get a quantity rate if I have smaller projects?2022-10-04T18:33:51-07:00

Our rates decrease with a larger order because it is more efficient for us to shoot one large project than several smaller projects. Because of this, each project is priced separately based on the size of each order.

Do you ship my products back when you’re done?2022-09-07T14:13:14-07:00

Yes. Alternatively, we can donate your products to a local charity or discard them if you don’t need them back. Due to import and export regulations, return shipping is limited to US addresses.

I have a product that is very large. Can you shoot it?2022-09-07T14:12:48-07:00

If you’ll be sending unusually large or heavy products, please contact us before shipping. Products larger than 3 feet on the longest side are subject to an additional charge relative to the size of the product.

Describe the process here.2022-10-04T18:36:20-07:00

You ship, we shoot. We edit the images and upload them to an online gallery that is shared with you. You get your photos, we return your products. We all have a nice cup of tea.

How long do photography projects take?2023-02-15T04:32:15-08:00

Most projects are delivered in 8 to 10 business days, excluding holidays, from when we receive your products and payment. If your project involves a large number of photos this may add to the production time. If a quicker turnaround is needed, rush service is available upon request. Questions? Just call us at (866) 504-5082 and we can get you an accurate timeline for your project.

What if I would like an image to be re-shot?2022-09-07T14:02:09-07:00

If you nix it, we fix it!  Getting your project done right is our top priority. If we make a mistake, we will gladly re-shoot or edit the photos, no charge. Re-shoots for artistic or editorial reasons, or resulting from client error or omission will be quoted at the time of the change request.

In what format are my photos delivered?2023-02-28T04:46:05-08:00

Standard product photos are delivered in high resolution, 400 DPI jpeg using maximum quality settings measuring 3600×2400 pixels in size. Hero Shots are 7200 x 4800 pixels and are delivered in a .jpg format. In addition to the high resolution image, your imagery includes a transparency version of the image in a PNG format.

How do you deliver my finished photos?2022-09-07T13:57:34-07:00

Delivery of completed photos occurs via our online gallery. Upon completion of your project, you will be emailed a unique link to access your photos and video. We store your images online for 60 days so you have ample time to access and download them.

What kind of license comes with the images?2023-02-15T04:41:43-08:00

Upon final delivery, the photographs become licensed to you for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of publication including print advertising, packaging, web, television, etc. We do retain the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.

For specific details, read the complete Terms of Service.

What is a photo/video plan?2023-02-07T06:07:47-08:00

A Visual Content Plan is an organizational tool that helps our clients determine what photo and video needs they anticipate throughout the year. We help our clients assess their content strategy, which aids them in purchasing the appropriate amount of points. Once a plan is created clients can use their points however they wish and order more points when needed.

How do I create a photo/video plan?2023-02-15T04:39:20-08:00

A Capturely Production Executive will do a needs analysis with you to create your Visual Content Plan. They will walk you through our services and help you choose the appropriate amount of points based on the analysis. Once a plan is created and your points are purchased you are free to use your points. Your Production Executive will coordinate your shoots and provide assistance every step of the way.

What is your production process?2023-02-07T05:26:55-08:00

Here is our easy production process at Capturely.

1. Plan
Create a Production Plan with our consultants, driven by your vision and budget.

2. Shoot
Efficiently produced photoshoots where we minimize production disruptions and overruns.

3. Deliver
Easy access to imagery, retouching requests and file storage.

What is event photography?2023-02-15T04:34:40-08:00

An event photographer is there to capture the occasion so you can sit back and enjoy it. The most liberating and exciting part of event photography is getting to shoot in a photojournalistic style, which simply means anything and everything a photographer sees “in the moment” as it is happening.

Should I hire a professional photographer specializing in event photography?2023-02-28T04:39:48-08:00

Absolutely! Hiring an event photographer means having a professional who can acclimate to all kinds of variations, including event itinerary changes, drastic lighting fluctuations (fluorescent to sunset), and perhaps the most unpredictable factor of all… humans being human. It takes a seasoned eye to anticipate what’s going to be the next pivotal shot!

What type of event photography do you shoot?2022-10-04T18:46:21-07:00

We cover an array of corporate events that include (but are not limited to) conferences & conventions, trade shows, training events, meetings, business parties, and more!

Do you provide event videography services?2022-10-04T18:47:01-07:00

We have options, yes! Call us. (855) 639-3297

What are your rates for event photography?2022-09-07T13:28:10-07:00

One photographer is $750/hr.

How do you choose which images are delivered?2023-02-07T05:20:03-08:00

There are a few elements we consider when choosing the best event imagery. Not only do we choose the best technical shots (focus and exposure) but with event photography, we look for the most dynamic compositions, the most engaging interactions, the most interesting details, and the most unique one-of-a-kind moments that embody the essence of your event. We make sure to deliver the crème de la crème of each hour we shoot for you.

What are some tips for staging your interior photography shoot?2023-02-15T04:40:53-08:00

Less is more! When it comes to shooting interiors, you want the space to be tidy and clutter-free. Visual noise can create a feeling of chaos, so keep it simple. Remove any unnecessary items, cords, and papers. Add a plant! A little bit of greenery can enhance the overall vibe of an atmosphere.

How will exterior photos of my business help my marketing and branding?2022-09-07T13:25:13-07:00

These photos give your clients a glimpse into your brand by seeing your offices. This also helps them identify the building if customers visit your offices. It is also great for employer branding so potential employees can see where they will be working.

What are some uses for interior & Exterior photography for my business?2022-09-07T13:24:07-07:00

These photos are great for Google My Business, Yelp, and your company website.

How much does business commercial photography cost?2022-10-04T18:40:40-07:00

We have packages starting at $750. Talk with a Production Executive for a customized quote. (855) 639-3297

How much do you charge for team photos?2022-10-04T18:25:42-07:00

Our team photo packages start at $350 and can be added to a group headshot package.

What type of wardrobe should my team wear for our photo shoot?2022-10-04T17:01:03-07:00

We recommend wearing what you would wear to a meeting. If you are more casual, then be casual in your photos. Stay away from busy or tight-knit patterns. You can wear white, but we recommend putting a jacket over it.

Do you offer outdoor business team photography?2022-10-04T17:02:47-07:00

Yes, we do. There are more variables to consider, like sunlight, weather, and background, so we will have a consultation with you to make sure the setting is right for you.

How long does it take to do a group photoshoot?2022-09-07T13:18:31-07:00

It depends on the size of the group, if we are shooting inside using studio lighting or outside with natural light. Plan on 15 minutes per group to be safe.

What are the common types of business video production?2022-10-04T17:48:09-07:00

The most common types of videos are brand videos, testimonial videos, product demonstration videos, social videos, TikTok videos, Instagram reels, Youtube shorts, sales promotional videos, product review videos, training videos, and educational videos

What if I’m not sure which video I need?2022-09-07T13:12:19-07:00

Consulting our production executives is always free and can help you quickly determine the type of video production for your specific need.

How much does business video production cost?2022-09-07T13:11:56-07:00

Video production starts at $500 and goes up.

How long does filming take?2022-10-04T17:49:28-07:00

Most video production can be completed in a few hours, but that will vary depending on the type of production.

Will we be provided photography stills of the video?2022-10-04T17:50:06-07:00

Capturely Video production is shot in 4k so we can provide still images at the client’s request. There may be an additional charge depending on the nature of the request.

I already know exactly what I want from my video. Can you just film and edit it?2022-10-04T17:51:28-07:00

Most likey, yes, but you will need to speak with a production executive to review your vision and obtain the budget and time availability for filming.

Where can I publish my video once it is done?2022-10-04T17:53:03-07:00

You can publish your videos on your website, YouTube, TikTok, Instagram, Facebook, Vimeo, and any other platform that supports mp4 file formats.

Do I need more than one video?2022-10-04T17:56:59-07:00

Depending upon your goal, a series of short videos might be a better strategy than just shooting one long video. Shooting the same content in slightly different ways can help you test your videos on social to see which ones have that viral potential.

How long does it take to produce a video?2022-09-07T13:07:59-07:00

Video production takes a minimum of one hour but typically takes longer depending on what content is being produced.

Do I need to hire actors, find locations, or bring props?2022-09-07T13:07:24-07:00

Capturely offers full turnkey solutions that includes scouting locations, hiring actors and bringing props, however, you are welcome to play an active role in the process to bring down your cost.

What happens if I need to reschedule the production?2022-09-07T13:07:00-07:00

Depending upon when you decide to reschedule production, you will be responsible for a portion of the production fee. Timing varies and you will need to contact a Capturely production executive with your specific situation.

Why is corporate video production important?2022-10-04T17:57:45-07:00

Corporate videos tell your business’s story, and 82% of global internet traffic is video. The average person consumes 100 minutes of online video per day, making it one of the easiest ways to reach your clients.

How can you ensure quality in every state?2022-09-06T12:52:59-07:00

Capturely only works with vetted, trained professionals. With our rigorous onboarding process, we are able to work with top-quality creators in the photo and video industry.

Do You Have a Minimum Required to Come to Us?2022-09-04T14:24:59-07:00

Yes, we do have a minimum of $1,200 in order to schedule a photography session.

How Can I Get A Quote?2022-10-04T18:15:10-07:00

We would love to work with you. Please fill out the form HERE or give us a call at (855) 639-3297.

How much will it cost?2022-10-04T18:13:24-07:00

Minimum orders start at $200. To get a specific price for your project, schedule a meeting with a Capturely Production Executive HERE or Call us at (855) 639-3297 today.

In what format are my photos delivered? | Capturely2023-02-07T05:47:42-08:00

Standard product photos are delivered in high resolution, 400 DPI jpeg using maximum quality settings measuring 3600×2400 pixels in size. Hero Shots are 7200 x 4800 pixels and are delivered in a .jpg format. In addition to the high-resolution image, your imagery includes a transparent version of the image in a PNG format.

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