FAQs

You got questions. We got answers.

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frequently asked questions

  • general photography questions

    Answers to general questions about our full suite of headshot services for individuals and remote teams.

    • How does Capturely take headshots?

      Virtually with a live professional photographer using remote photo capture. Our sessions are done in 10 minutes and delivered in less than 24 hours!

      In-person photography services are also offered for high-volume events with a 5-business-day turnaround time.

    • Does Capturely offer photography in my area?

      We offer the world’s first global headshot solution! With Virtual Headshots, we can shoot anyone from anywhere. If you’re looking for an in-person photography experience, call us to inquire about a group quote.

    • Do you offer group discounts?

      Yes, we offer volume discounts depending on the size of your group.

    • How do I schedule my entire team for headshots?

      Please call us at (866) 395-7783 or Request A Quote HERE; we will reach out to plan your shoot!

    • How do you use AI?

      We only use select AI tools to help present an assembled edit to our post-production team, who then goes in and adds a human touch. The technology aids in skin tone and contrast detection and masking, but it is not used for CGI, face mapping, or face-swapping. Every image is authentically you…just polished.

    • Who owns my headshot?

      Capturely maintains ownership of the photos for storage, but you may use your photo however you like as long as it’s lawful. Capturely will not charge you a royalty to use your photo, nor do we sell, rent, lease, or give your photos to any third party unless required by law.

    • Can I purchase all the photos taken during my appointment?

      Yes! Your entire gallery is available for an additional purchase of $29.

    • Where is my personal information stored?

      Personal information like name, email, and phone number are stored in our database within HubSpot. We do not store any credit card information and only use PCI-DSS-compliant processors.

    • Where are my headshots stored?

      They are stored in two places for redundancy. One is on secured Pixieset servers, and the second is on our secured Google Cloud servers.

    • Can I get my photo on a transparent background?

      Yep! Available upon request.

    • How much is it to get my company photos on a custom-branded background?

      We charge $200 for a custom background design. This process begins with you giving us your logo and some direction and us presenting you with three options to choose from. One complimentary round of additional edits to our options is included. Additionally, if you want to use your background, we still charge $200 to get it designed, set, and loaded into our system.

    • How do you deliver your headshots?

      We provide flexibility based on your needs. Choose to deliver all company images to one project manager in a simple Master Collection with labeled photo sets, opt for single gallery delivery for every individual, or do both.

    • What if I’m not happy with the results of my photos?

      Tell Us! We have a happiness guarantee and want you to tell us when you’re not stoked so we can make it right.

    • Can I get a refund?

      Our services are non-refundable; however, this policy may be amended or altered for some in-person headshot events. Please see your signed quote for details.

    • What photo formats do you deliver?

      We offer web and print formats that can be downloaded from your pixieset gallery or collection.

    • Is payment secure?

      Absolutely. Payment security is ensured through encryption and authentication measures that protect sensitive financial information, preventing unauthorized access and ensuring safe transactions.

    • Can I get an invoice?

      Yes! Every group sale will get an invoice for payment, including our w9 form.

    • Can I use my photos anywhere?

      Heck yeah! We believe visibility leads to opportunity, so put your best face forward.

    • How much does it cost?

      We keep things simple at $79 per session. Group rates are available!

    • How do I pay?

      You can book online and pay with a card for a single virtual session. If you book a group, you will sign a quote and receive an invoice for payment by credit card, ACH, or global wire transfer.

    • Can we customize our headshots to create a style guide for our organization?

      We offer numerous customization choices, including cropping, retouching, 100+ backgrounds, and logo branding for your desired look, and we can create custom designs upon request. Once you’ve made your selections, we can create a style guide that stays with your account to ensure every team member’s headshot is consistent with the next.

    • Can you match the photos in our existing company style guide so they are consistent with our brand?

      Yes, please send us a PDF of your company style guide, and we will always do our best to match it.

    • What type of wardrobe should my team wear for our photo shoot?

      We recommend wearing what best represents your company brand. Wear suits, ties, and dresses if your industry is more formal. If you’re a startup with a personality you want to show, let your employees express it in their clothing. Generally, we discourage busy or tight-knit patterns and recommend that if you wear a white shirt, you layer it with a jacket or blazer. Otherwise, you do you.

    • Can you do event headshots?

      Yes. Whether you have a virtual event or an old-fashioned conference & convention with in-person attendees, we have headshot solutions to accommodate your needs. Ask about combining our services for hybrid events!

    • How do I know if a photo retouch request has been received/completed?

      You will receive an email notifying you that your retouch request was completed. You can always email photos@capturely.com with any questions or status updates.

  • virtual headshot questions

    Answers to questions about our virtual headshot services for individuals and remote teams.

    • What are virtual headshots?

      Virtual Headshots is a live remote photography session facilitated by a professional photographer who connects directly to your smartphone via an app for remote headshot sessions. Done in only 10 minutes, your best three photos undergo editing, color correction, and retouching, delivered in less than 24 hours!

    • How do I book new hires for a single session?

      It’s easy! Simply click the scheduling link provided to your company and have your new hire apply your company’s coupon code at checkout. Ran out of uses on your code? Call us to add more!

    • Do I need to download an app to participate in a remote photoshoot?

      Yes. The app lets our live photographer connect with you and conduct your photoshoot using the remote capture function. You may delete the app after all your photos from your Capturely session have been uploaded to the cloud. Deleting the app does not affect editing or delivery.

    • How can a cellphone photo look like it was done at a professional photoshoot?

      In the hands of professional photographers with decades of accumulated photography expertise, your phone can take photos that can be edited into studio-quality headshots. We also have a precise formula for creating the perfect virtual headshot.

    • How long is a virtual session?

      We can get you photographed in under 10 minutes!

    • How long does it take to receive my images?

      Only 24 hours.

    • Do I need a ring light?

      Nope! We use natural daylight, rain or shine.

    • I like to be prepared. Do you offer any preparation materials?

      We do! Every confirmation email includes an attachment with helpful tips on what to expect for your virtual headshot.

  • in-person headshot questions

    Answers to questions about our in-person headshot services.

    • How do I book in-person headshot sessions for my company?

      Call us to get started! There are so many facets to an in-person photo shoot, and we want to ensure we have all the information to provide you with an accurate quote for the job.

    • Do you offer in-person headshots for just one person?

      Unfortunately, we do not. This is a high-volume service only.

    • How long is an in-person session?

      Session length is an efficient 5 minutes per person, so we don’t hold up your itinerary. It is possible to customize this if requested.

    • Do you require a minimum for the photographer to come to us?

      Yes. Typically, we require a minimum of 20 people present for headshots to deploy an in-person photographer. If you’re unsure how many participants you’ll have or if you have a VIP who requires more attention, just call us to chat!

    • Do you have liability coverage for your headshot service?

      Yes, we are fully insured and work with your risk management department or property management company to get them the information (COI) they need after booking has occurred.

    • What if I don’t know how many people will participate in the headshot day?

      We can start with the minimum number of participants and add more time slots as needed, or we can do it strictly by time.

    • What is your setup?

      We have turnkey pop-up studios that we can deploy to any location. Each pop-up studio has a booth footprint of approximately 10 feet by 8 feet. They are minimally invasive and perfect for high-traffic areas.

    • What is the turnaround time for in-person imagery?

      In-person images are typically delivered in 5 business days but can take up to 10 business days for some locations based on wifi availability and travel conditions.