FAQs
Whether you’re looking for quick answers or just confused about the process, we can help you out. Check out our most common questions below!
Start Your Photo & Video Plan Today
FAQs
Whether you’re looking for quick answers or just confused about the process, we can help you out. Check out our most common questions below!
Start Your Photo & Video Plan Today
Have Any Questions?
Have Any Questions?
Let’s see if we can answer them here!
A Capturely Production Executive will send you an updated points balance after each event. You can also reach out anytime to request your balance.
Yes, there is a $1500 miniumum shoot (or 150 points) for any photography or video event. Services can be combined to reach the minimum.
Yes, points packages are not required. You can purchase only the select services for your specific shoot.
Capturely does not issue refunds on points, however we have a guarantee…”you nix it we fix it.” Client satisfaction is our top priority.
Points are automatically paused 12 months after inital purchase. However, you can reactivate your expired points by contacting a Capturely Production Executive.
Yes, points are valid for 12 months. However, you can reactivate your expired points. See below.
Each of our services has a point value. Your Capturely Production Executive will assist you to schedule your shoot and use your points.
Click Here to contact a Capturely Production Executive who can assist you.
A Capturely Production Executive will do a needs analysis with you to create your Visual Content Plan. They will walk you through our services and help you choose the appropriate amount of points based on the analysis. Once a plan is created and your points are purchased you are free to use your points. Your Production Executive will coordinate your shoots and provide assistance every step of the way.
A Visual Content Plan is an organizational tool that helps our clients determine what photo and video needs they anticipate throughout the year. We help our clients assess their content strategy, which aids them in purchasing the appropriate amount of points. Once a plan is created clients can use their points however they wish and order more points when needed.
We find that companies often have a variety of photo and video needs throughout the year. Photo and video services vary in pricing, time, and different levels of production. By using a point system for our clients to order services, we created a way to simplify the process to allow maximum flexibilty and minimal confusion. Each product or service has a point value to give the client the ability to mix and match services when they need it. This also drastically reduces the estimate, invoicing, and back-and-forth that takes away productive time for our clients.
Upon final delivery, the photographs become licensed to you for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of publication including print advertising, packaging, web, television, etc. We do retain the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.
For specific details, read the complete Terms of Service.
Delivery of completed photos occurs via our online gallery!. Upon completion of your project, you will be provided a unique link. Use this link to find your online gallery to view and instantly download your high resolution images. We store your images online for 60 days so you have ample time to access and download them!
Standard product photos are delivered as a high resolution, 400 DPI jpeg using maximum quality settings measuring 3600×2400 pixels in size.
Hero Shots are 7200 x 4800 pixels and are delivered in a .jpg format.
In addition to the high resolution image, your Hero Shot also includes a transparency version of the image in a PNG format.
If we’ve made a mistake we will gladly re-shoot or edit the photos to make them right, no charge. Re-shoots for artistic or editorial reasons, or resulting from client error or omission will be quoted at the time of the change request.
Most projects are delivered in about ten business days, excluding holidays, from when we receive your products and payment. If your project involves a large number of photos this may add to the production time.
If a quicker turnaround is needed, rush service may also be available.
During particularly busy periods lead times may increase slightly so please feel free to contact us and we’ll be glad to confirm expected production times.
You ship, we shoot. We edit the images, upload them to an online gallery which is shared with you. You get your photos, we return your products. We all have a nice cup of tea.
If you’ll be sending unusually large or heavy products, please contact us before shipping.. Products larger than 3 feet on the longest side are subject to an additional charge relative to the size of the product.
Yes of course! Alternatively, we can donate your products to a local charity or discard them if you don’t need them back. Due to import and export regulations, return shipping is limited to US addresses.
Our rates decrease with a larger order because it is more efficient for us to shoot one large project than it is to shoot several smaller projects. Because of this, each project is priced separately based on the size of each order.
The biggest factor in the overall cost of a project is the number of photos being ordered. Because it’s much more efficient to shoot one large project versus several smaller ones, our pricing model includes significant discounts as the size of your order increases. Detailed rates can be found on our pricing page.
We charge per-photo. This means if you have two products and you want 3 photos each you will be charged for a total of 6 photos.
We can style match most popular photography, to confirm if it is possible we will need you to send a sample image to our production team. To get started on a style-match photoshoot, book a consultation by calling 855-639-3297 or contacting us.
Yes, our image consultants are great at helping you find a look that works for your brand. If custom creative style guides are desired, we can send you a a proposal after a discovery call to understand your businesses objectives.
Yes, we are fully insured and work with your risk management department or property management company to get them the information (COI) they need after booking has occurred.
We would love to work with you. Please fill out the form HERE or give us a call at 855-639-3297
Yes, we do have a minimum of $1,200 in order to schedule a photography session.
Our group shots are completed a little differently. We work with our clients to create a digital group composite. This allows us to add or remove individuals from the group shot as needed. We are happy to explain more about how that works, please contact us to get stared.
We can start with the minimum number of people who will participate and add more time slots as needed.
Please call us at 855-639-3297 or Request A Quote HERE
Yes and Yes – Both options are available. We can arrive at your location and set up a pop-up studio in a small 10 x 10 area. Alternatively we can also book a meeting room at a nearby location for all your offsite production needs.
The time needed for a photoshoot can be as little as 3 minutes per person and set up time, or we can build in extra time for your team. Call (855) 639-3297 today so we can find out what works best for you.
Yes, we do offer volume discounts depending on the size of your group.
We can do both/either. If you prefer each person to have their own separate gallery (without the ability to see other people’s photos) then we would create individual galleries. However, if you would like access to all team photos together then we will send you one link to a Collection of galleries.
Great Question! We are growing our nationwide network of photographers every single day. If you contact us with some basic details (location of shoot, number of people needing images, and approximate date) we will let you know right away.
In most cases the answer is yes but parking availability varies based on location and date; detailed instructions will be provided upon booking and if you have any questions you will have a chance to review these details with your a pre-production team member before your session.
Life happens, we understand. If you need to cancel or reschedule your Capturely image experience for any reason don’t worry, we’ve got your back. Contact us at (855) 639-3297 to discuss rescheduling options for you and your team. Any deposit or purchase made can be fully applied to a future photoshoot. Out of respect for our efforts and time needed to serve our clients we do not offer refunds.
