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(855) 639-3297
(855) 639-3297

How do I keep track of my points?

By |2021-04-09T15:41:46-04:00April 9th, 2021||

A Capturely Production Executive will send you an updated points balance after each event. You can also reach out anytime to request your balance.

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Can I get a refund on used points?

By |2021-04-09T15:40:22-04:00April 9th, 2021||

Capturely does not issue refunds on points, however we have a guarantee…”you nix it we fix it.” Client satisfaction is our top priority.

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Can I reactivate my expired points?

By |2021-04-09T15:39:56-04:00April 9th, 2021||

Points are automatically paused 12 months after inital purchase. However, you can reactivate your expired points by contacting a Capturely Production Executive.

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Do points expire?

By |2021-04-09T15:47:39-04:00April 9th, 2021||

Yes, points are valid for 12 months. However, you can reactivate your expired points. See below.

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How do I use points?

By |2021-04-09T15:48:10-04:00April 9th, 2021||

Each of our services has a point value. Your Capturely Production Executive will assist you to schedule your shoot and use your points.

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How do I create a photo/video plan?

By |2021-04-19T14:01:10-04:00April 9th, 2021||

A Capturely Production Executive will do a needs analysis with you to create your Visual Content Plan. They will walk you through our services and […]

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What is a photo/video plan?

By |2021-04-09T15:45:13-04:00April 9th, 2021||

A Visual Content Plan is an organizational tool that helps our clients determine what photo and video needs they anticipate throughout the year. We help […]

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